Frequently Asked Questions

Do we need socks?

Children & Adults are required to wear socks on all play equipment. Shoes and bare feet are not allowed. Bare feet are unhygienic and are dangerous on the slides. Shoes damage the equipment and may cause injury. We sell socks if required.

How long can we play for?

Each admission ticket entitles you to a single entry unlimited play for the day. We do not give pass outs.

Are bookings required?

No, if you are coming in for a casual play. Tables are first in first basis, we do our best to quickly seperate tables during the busy periods. If you are a large group it's always best to let us know your coming and pre-order food. For school groups and vacation care facilities please contact your local store to make a booking. 

Are adults allowed on the play equipment?

If a child requires assistance we allow the parents to assist their children.

Can I bring my own food?

No, there is a fully stocked kitchen/cafe with a wide variety of food and drink. Baby food is an exception.

Can I bring a birthday cake?

Yes, we have a cakeage fee that covers 15 peopleis $3 per person ($35 minimun) that will allow you to bring in a birthday cake, it also includes the plates, bowls, surviettes and candles if required. Please take note further information about having a casual birthday at Monkey Mania. For all booked birthday parties you may bring your own cake. Please note we cannot store or refirdgerate your cake therefor Ice-cream cakes are not ideal. 

Can I host my own casual birthday party at Monkey Mania?

Yes, we encourage groups coming together to celebrate special occasions but we do have some policies that need to be followed, no outside food and drink to be brought in, no decorations are to placed on walls, tables, chairs or the roof (this included tablecloths). Tables are unable to be reserved and the cakeage fee is to be paid on arrival for a birthday cake. Pre-ordered platters are to be paid for in advance. 

Can I leave my children at Monkey Mania?

Parents are not allowed to leave their children in the centre without a guardian (at least 18 years or older), unless they have signed up for the Drop ‘n Shop/ Drop ‘n Dine Service.

The Drop ‘n Shop/Dine service allows parents to leave children aged 5 years and older to be left in the care of Monkey Mania for up to three hours. Please see the Drop ‘n Shop/Dine section on each location page for further info. (Not available at Bankstown).

What dress do you suggest?

Socks are mandatory. We also suggest long pants to avoid skin burns on the slides. 

Do you cater for large groups

Yes, we offer a range of packages for various groups including Work Functions, Christmas functions & Play Groups.

 

Please email madeline@monkeymania.com.au for more information.
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